Everything you need to know about eLOAD

We’ve put together a list of questions we often face about our products. We hope you find them helpful. However, if this does not resolve your issue, please feel free to contact us.

Frequently asked questions

and the answers

Tietoset Plus model has a slightly longer cable (5.5m) and a wall mount (the product can be used as a wallbox, for example). In the Plus model, you can also change currents in a more versatile way (6,8,10,16 A).

Note! You can find eLOAD with 10m cable in our online store!

In both models CEE-Type2 and Schuko-Type2 cable length approx. 5 m.

Note! You can find eLOAD with 10m cable in our online store!

We do not recommend using an extension cord. The law does not prohibit charging with an extension cord, but if you do end up charging your car with it – Please note that you must ensure that the extension cord is suitable for its intended use.

Unfortunately we do not have Schuko-plug adapters for sale. If you are interested in the Schuko-plug, we recommend the eLOAD Schuko charger.

eLOAD Chargers are suitable for all electric and hybrid cars using the Type 2 connection.

Our charging cable is suitable for all electric and hybrid cars using the Type 2 connection. The charger has a maximum charging power of 11 kW, so that’s enough.

Once your order has been processed by us, the delivery time of your order will depend on the following:

1. Availability, ie whether the product can be shipped immediately from our warehouse or is expected to be in stock. The estimate is based on information received from our supplier, which is automatically updated on the site.

2. Processing time. The aim is to process the finished order within 24 hours of receiving it, after which the product will be delivered.

3. Delivery time from us by shipment to consignee. In the tracking of the transport company (Kaukokiito), the package will be displayed within 1-3 days of processing the order. You will receive a tracking code via email / SMS from the shipping company to verify the real-time location and estimated delivery time of your package

We are very sorry for this! Some of our packages were shipped without the instructions included. 

You can download the user guide here!